On Hold Acknowledgement Form
Accounts must be current with no past due balance, to be placed on hold.
We can place accounts on hold for a period of one (1) month through three (3) months.
Accounts that are on hold will not receive any response to signals received at the central monitoring station.
Billing will be suspended for the period of the hold. Any payments already made that apply to all or part of the hold period will remain on the account as credit. The credit will be applied to future invoices after the hold period expires.
If you are currently under contract, your contract will be extended the length of the hold time. (Ex. Current contract term ends 12/31/24, account is on hold for 3 months, contract will now end 3/31/25).
If you have already fulfilled the term of your contract, you are considered to be on a month-to-month basis. Please note that if you decide to cancel at the end of the hold period, Alert’s 30-day notice requirement applies. If cancellation notice is not received 30 days prior to the date you wish to cancel, you will be billed for the 30 days monitoring fees.
If you wish to extend the hold past the initial 90 days, please send the request in writing explaining the need for extension. Request should be sent to: accountingteam@alertprotective.com.
Extending the hold will incur a cost of $15.00 per month past the initial 3-month period ($45.00 for an additional 90 days).
I have read and agree to the terms of having my account placed on hold.
Please fill in your name and the date below
Feel free to contact us or give us a call at (855) 422-6700 if you have any questions. Follow us on Twitter, Facebook, and Linkedin for updates on our business.
